Guideline for doing Business with Customers inside & outside of EU Countries

You are a private Person outside of the EU

You are a private person outside ot the EU - therefore the customs regulations of Your home county are applicable.

Some products like Chemicals, Poisons, Animals, etc. may be subject of more strict legislation in Your country compared with the legislation of the country of the seller. Please make inquiries at Your responsible customs office.

Duty The customs regulations of Your home country are applicable. There may be duties and charges when importing goods in Your home county. Please understand that we can not give any informations about Your local customs regulation, since we can not know all regulations worldwide.

Value Added Tax (VAT) Pick Up : You may pick up the goods in usual quantities (since You are a private person) with a special form, called "U34" and a copy of Your passport. If You send us the stamped "U34" we can refund the VAT to You. The stamp You will receive at the customs office when leaving Austria.
Shipped : You may receive the goods (in usual quantities, since You are a private person) without paying VAT. There will be additional charges for the forwarder, beginning at approximately EUR 26,- (additional to the freight charges).

additional Charges There may be additional charges like duties, Value Added Taxes and more. Please make inquieries on Your local customs office about that.

Invoice Pick Up : You will receive an Invoice with V.A.T. and the "U34" Form. If You send us the correctly stamped "U34", the V.A.T. will be refunded.
Shipped : You will receive an Invoice without V.A.T. When importing the goods in Your home country , You will have to pay Your local V.A.T. and possibly some other import duties. You may ask Your local customs office about these dutys.

Payment If You pickup the goods You usually pay in cash - and thats it. If You send us the correctly stamped "U34", the V.A.T. will be refunded.

If the goods will be sent, You usually pay in advance through Your bank-account, or You pay by Credit Card.
Rotek only will accept Credit Card payments via PAYPAL if agreed in advance.
please do not send us any Credit-Card details for security reasons.

For payments to a foreign country You usually make a "SWIFT" transfer. To send money to a foreign account via "SWIFT" You will need at least : Account Number , SWIFT Adress, Receivers Name, Amount, Currency und Reason of Payment.
You may find our Account Numbers and SWIFT Codes here.

Please only remit payments with Customercode, Invoicenumber, Ordernumber or other information You will receive from our sales or accounting department - otherwise we can not identify Your payment.

If You remit payments to our account, please make sure that the total amount will reach our account. That means all bank charges have to be covered by You. You have to state "all charges to be paid by the sender" on Your remittance.

You are a private Person within the EU

You are a private Person outside of the EU

You are a Company inside the EU

You are a Company outside of the EU

pay inside the EU with low cost

Rotek Handels GmbH, Handelsstraße 4, 2201 Hagenbrunn

Duty	The customs regulations of Your home country are applicable. There may be duties and charges when importing goods in Your home county. Please understand that we can not give any informations about Your local customs regulation, since we can not know all regulations worldwide.
Value Added Tax (VAT)	Pick Up : You may pick up the goods in usual quantities (since You are a private person) with a special form, called "U34" and a copy of Your passport. If You send us the stamped "U34" we can refund the VAT to You. The stamp You will receive at the customs office when leaving Austria. Shipped : You may receive the goods (in usual quantities, since You are a private person) without paying VAT. There will be additional charges for the forwarder, beginning at approximately EUR 26,- (additional to the freight charges).
additional Charges	There may be additional charges like duties, Value Added Taxes and more. Please make inquieries on Your local customs office about that.
Invoice	Pick Up : You will receive an Invoice with V.A.T. and the "U34" Form. If You send us the correctly stamped "U34", the V.A.T. will be refunded. Shipped : You will receive an Invoice without V.A.T. When importing the goods in Your home country , You will have to pay Your local V.A.T. and possibly some other import duties. You may ask Your local customs office about these dutys.
Payment	If You pickup the goods You usually pay in cash - and thats it. If You send us the correctly stamped "U34", the V.A.T. will be refunded. If the goods will be sent, You usually pay in advance through Your bank-account, or You pay by Credit Card. Rotek only will accept Credit Card payments via PAYPAL if agreed in advance. please do not send us any Credit-Card details for security reasons. For payments to a foreign country You usually make a "SWIFT" transfer. To send money to a foreign account via "SWIFT" You will need at least : Account Number , SWIFT Adress, Receivers Name, Amount, Currency und Reason of Payment. You may find our Account Numbers and SWIFT Codes here. Please only remit payments with Customercode, Invoicenumber, Ordernumber or other information You will receive from our sales or accounting department - otherwise we can not identify Your payment. If You remit payments to our account, please make sure that the total amount will reach our account. That means all bank charges have to be covered by You. You have to state "all charges to be paid by the sender" on Your remittance.