Guideline for doing Business with Customers inside & outside of EU Countries   

You are a Company outside the EU

You are a company registered outside the EU - so the customs regulations of Your home country are applicable.

Some products like Chemicals, Poisons, Animals, etc. may be subject of more strict legislation in Your country compared with the legislation of the country of the seller. Please make inquiries at Your responsible customs office.

Duty The customs regulations of Your home country are applicable. There may be duties and charges when importing goods in Your home county. Please understand that we can not give any informations about Your local customs regulation, since we can not know all regulations worldwide.
Value Added Tax (VAT) Pick Up : To invoice without V.A.T. there have to be a foreign Company. To proof the existence of the foreign Company, we will have to ask the Austrian Chamber of Commerce in Your country for a proof. This will take up to two weeks. We will need also your valid company registration papers. We can only claim to invoice without V.A.T. when the goods will leave Austria. For that reason, we will take a security fee of 20% on top of the invoice amount. You will get back this security fee when sending us the stamped export papers. We will not give You any goods if You dont pay this security fee.

Shipped: If we ship the goods to You, we will only need Your valid company registration. The goods will be invoiced without V.A.T. When importing the goods in Your home country , You will have to pay Your local V.A.T. and possibly some other import duties. You may ask Your local customs office about these dutys.
additional Charges There may be additional charges like duties, Value Added Taxes and more. Please make inquieries on Your local customs office about that.
Invoice Pick Up : You will receive an Invoice without V.A.T. and You have to pay additional 20% security fee on top of the invoice amount. You will get back the security fee, after sending us the stamped export papers.

Shipped : You will receive an Invoice without V.A.T. When importing the goods in Your home country , You will have to pay Your local V.A.T. and possibly some other import duties. You may ask Your local customs office about these dutys.
Payment If You pickup the goods You usually pay in cash - and thats it. You will get back the security fee, after sending us the stamped export papers.

If the goods will be sent, You usually pay in advance through Your bank-account, or You pay by Credit Card.
Rotek only will accept Credit Card payments via PAYPAL if agreed in advance.
please do not send us any Credit-Card details for security reasons.

For payments to a foreign country You usually make a "SWIFT" transfer. To send money to a foreign account via "SWIFT" You will need at least : Account Number , SWIFT Adress, Receivers Name, Amount, Currency und Reason of Payment.
You may find our Account Numbers and SWIFT Codes here.

Please only remit payments with Customercode, Invoicenumber, Ordernumber or other information You will receive from our sales or accounting department - otherwise we can not identify Your payment.

If You remit payments to our account, please make sure that the total amount will reach our account. That means all bank charges have to be covered by You. You have to state "all charges to be paid by the sender" on Your remittance.

 

You are a private Person within the EU

You are a private Person outside of the EU

You are a Company inside the EU

You are a Company outside of the EU

pay inside the EU with low cost

Rotek Handels GmbH, Handelsstraße 4, A-2201 Hagenbrunn